Delivery & Returns
DELIVERY OF YOUR ORDER
At Clear Medical, we aim to dispatch your order within 24 hours of receipt (excluding weekends). During busy periods this may take us a bit longer. If ordering before 11 am, we’ll do our best to process your order the same day.
UK Parcels are despatched via Royal Mail or My Hermes. Please note: 48 hours can take up to 3 working days in some cases. 2nd Class (or free delivery orders) can take up to 5 working days. This is a guideline and sometimes items arrive prior to this.
Royal Mail Special 48 hours – £5.00
Royal Mail Signed for 2nd Class (3-5 working days) – £4.00
My Hermes (3 – 5 working days) – £3.00
If you spend over £50 we can post your item free of charge via Hermes (3-5 working days).
Free Collection From Clinic
If you place an order online before 10 am, it will be bagged and ready for collection from 12 pm the same day. This may be delayed during busy periods.
International parcels will be dispatched via various methods. Please email us before placing your order for more details.
Please note that our Clinic is closed on Sunday and Mondays. The clinic also closes every year from the start of the festive period in December and reopen in the new year.
IF YOU WANT TO CANCEL YOUR ORDER
You do have the Statutory Right to cancel your order. This right starts when you place your order and ends 14 calendar days after the day on which you receive your goods. To cancel, please call us on +44 (0)161 or fill out the contact form with your name, address and order reference (if applicable).
If you cancel and the goods have been dispatched, you will be responsible for the cost of returning the goods to us. Please do this as soon as possible. Where you have exercised your right to cancel, you are under a statutory duty to take reasonable care of the goods and return them to us unopened, in a saleable condition. We will not accept any responsibility for loss or damage to goods returned in this way until they are received at Clear Medical, 1st Floor 59a Wilbraham Road, Chorlton Manchester M21 9AF. We recommend that returns are sent by ‘registered delivery’ and the original proof of posting is kept.
Under the Sale of Goods Act you still have your Statutory Right to a full refund beyond the 14 days if an item is incorrect, damaged on arrival or not fit for purpose, and in this case you would not be liable to pay the return postage (please see below).
In the unlikely event that your order is incorrectly shipped or found to be damaged or defective or not fit for purpose, please contact us on +44 (0)161 881 5672 or email us through our contact form as soon as possible, and within a maximum of 30 days. Within the 30 day period, the goods should be sent back to us including the original invoice and packaging. We will then offer you a full refund or replacement, including the cost of standard delivery postage to you.
If you have any questions or queries, please do not hesitate to contact us.